When I went to buy my Droid Incredible the Verizon sales rep was very friendly and helpful. One thing that was lame was that he offered to sell me an 8GB or 16GB microSD card for my phone. I refused figuring I’m better off just picking one up at Fry’s or wherever. A few minutes later he pulls out a 2GB microSD card and says that it’s free. This seems like a totally shady upsell, not telling me it came with a 2GB card up front.
On the other hand, the second day with my phone I was trying to wiggle in the USB cable and a small thin bar of plastic above the USB connector snapped. Obviously it was my fault that it broke and I need to be more careful in the future. I went back to the store to talk about it and pick up a car mount for the phone. I explained that I had broke it and that it was still functional and my real concern was that this little piece of protruding plastic would catch on stuff. The same rep who sold me the phone looked at it carefully, made a note in the system about it and said that I could call an 800 number and get a new one under their 30-day Worry-Free Guarantee. This was all before I mentioned an intent to purchase the car mount.
The shady upsell in the beginning was weak, but the follow-up service for minor damage to my phone was excellent.